Repair Process

Our rugged Webtech Wireless hardware is among the most reliable anywhere. Like all electronic equipment, a Webtech Wireless unit may fail from time to time. If you think you have a problem with a Webtech Wireless hardware unit, please contact our Technical Support team. Technical support will diagnose any problem you are having. Should they determine that there is a suspected problem with your hardware, technical support will issue a Return Material Authorization (RMA). Each RMA request is individually managed in our system and traced back to the unique Customer, product history, and warranty status.

What if I think my hardware is not working correctly?

If you are having trouble with any product unit, contact Technical Support. If it is determined that the product requires a return to our facility, Webtech Wireless will initiate the RMA process. As part of the RMA process, you will be given an RMA number and specific instructions on how to return your unit to us.

What information do I provide for the RMA process?

Our Technical Support team will require you to provide the serial number or IP ID (phone number of the SIM) and model number of each unit.. If we are going to ship a replacement product, Technical Support will also require:

• A physical shipping address (not a PO Box)
• Contact information for the person who is to receive the advance replacement, (include name, phone number, and email address).

How do I ship hardware after I receive an RMA?

All material returning from Canada should be sent to:

Webtech Wireless
4355 Canada Way
Burnaby, BC V5G 1J3